Terms of service

TERMS OF USE AND CONDITIONS OF SALE

IMPORTANT: PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE ("TERMS" OR "AGREEMENT") BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES. THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT.

Your use of https://www.getmeowsupps.com, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by MeowSupps ("MeowSupps," "we," "our," "us"), are governed by the policies, terms, and conditions set forth below. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website.

WEBSITE USE

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your country of residence. If you use the Website, you affirm that you have the legal capacity to enter into a binding contract with us, have read this Agreement, and understand and agree to its terms.

PRIVACY AND SECURITY

Our privacy policy may be viewed at https://www.getmeowsupps.com/policies/privacy-policy. The Privacy Policy is incorporated into these Terms by reference and constitutes a part of these Terms.

GENERAL CONDITIONS

All aspects of our Website are protected by applicable copyright, trademark, and other intellectual property laws. You do not acquire any ownership or other rights by downloading or using the Website or any material on it. You agree not to use the Website in any unlawful manner or for any unlawful purpose.

MeowSupps reserves the right to terminate your access to the Website if it determines that you do not comply with these Terms, provide false or inaccurate information, or engage in any conduct that would harm MeowSupps' rights or interests.

PRODUCTS FOR PERSONAL USE ONLY

You agree that any products you purchase from MeowSupps will be used for your personal, non-commercial use, including for use with cats in your own household. You agree that you will not resell, redistribute, modify, or export any product that you order from the Website. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

NO VETERINARY ADVICE

The material on the Website is provided for general informational purposes only and is not intended as veterinary advice or as a substitute for seeking advice from a qualified veterinarian. The statements made on this Website have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. You should consult your veterinarian before giving any product to your cat, especially if your cat is pregnant, nursing, taking medication, or has a medical condition.

While we endeavour to provide accurate and current information on our Website, there may be information that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice.

MeowSupps does not make any guarantee that your cat will accomplish any specific health or wellness goals. Results may vary depending upon a variety of factors unique to your cat, such as age, health, breed, diet, and genetics.

MODIFICATIONS TO THE WEBSITE AND PRICES

We reserve the right to modify or discontinue access to the Website without notice at any time. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

PAYMENT

By submitting payment information to us, you represent and agree that you are fully authorized to use that card or account, all payment information provided is complete and accurate, and sufficient funds exist to pay the amount(s) due. We are not responsible for any fees or charges that your bank or credit card issuer may apply.

ORDER PLACEMENT AND ACCEPTANCE

Your electronic order confirmation does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment.

SHIPPING

Accurate shipping address and phone number are required. We are not responsible for late or missing shipments if you enter incorrect shipping address information. If you wish to modify or cancel your order after it has been placed and before it has been shipped, please contact us at support@getmeowsupps.com as soon as possible. We cannot guarantee that we will be able to amend your order.

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

MONEY BACK GUARANTEE

MeowSupps offers a Money Back Guarantee on purchases from your first order within thirty (30) days from the date that you received your order for a full refund. The Money Back Guarantee is only valid on products purchased directly from https://www.getmeowsupps.com. If you claim a refund during the first thirty (30) days and later decide to repurchase, you will no longer be able to take advantage of this Money Back Guarantee. Please email support@getmeowsupps.com to request a refund. Refunds will be issued to the same method of payment that was used to place the order.

STANDARD RETURN AND REFUND POLICY

If you are dissatisfied with our product, or if it arrives damaged, please refer to our detailed Refund and Return policy. After our team receives your return, it generally takes 1 to 2 business days to process your refund. Once processed, it may take up to 10 days for the return to be posted to your account, depending on your financial institution.

RELATIONSHIP WITH SHOPIFY

MeowSupps is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MeowSupps. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MeowSupps. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MeowSupps.

TESTIMONIALS, REVIEWS, AND OTHER SUBMISSIONS

You agree that anything you submit or post to the Website, including photographs, testimonials, ideas, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential, and that we shall have the right to use, copy, distribute, display, publish, and create derivative works from such Submissions. You agree that any Submission is true and accurate and does not infringe the intellectual property rights of any third party. These testimonials do not represent the generally expected user experience.

DISCLAIMER OF WARRANTIES

EXCEPT WHERE PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

LIMITATION OF LIABILITY

EXCEPT WHERE PROHIBITED BY LAW, IN NO EVENT SHALL MEOWSUPPS OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRODUCTS, OR YOUR USE OF THE WEBSITE. IF MEOWSUPPS IS FOUND LIABLE UNDER ANY THEORY, MEOWSUPPS' LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT.

INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless MeowSupps, its affiliates, and their respective officers, directors, agents, and employees, from and against any and all claims, losses, liabilities, damages, expenses, and costs arising out of your breach of these Terms or your violation of any law or the rights of a third party.

ELECTRONIC COMMUNICATIONS

You agree that we may communicate electronically with you and that such communications are equivalent to communications in writing.

SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.

ENTIRE AGREEMENT

These Terms and any policies posted on the Website constitute the entire agreement between you and MeowSupps, and supersede any prior agreements.

CONTACT

If you have any questions about these Terms, please contact us at support@getmeowsupps.com.

The information contained within this site is not intended as a substitute for professional veterinary advice. MeowSupps products are not intended to diagnose, treat, cure or prevent any disease. If your pet has, or you suspect your pet has any medical condition, you are urged to consult your veterinarian. These statements have not been evaluated by the Food and Drug Administration. Results may vary. Not intended for human consumption. Please consult your veterinarian regarding any change in treatment or supplementation.